About The Luxury Closet
The Luxury Closet is an online fashion boutique that buys and sells designer items at discounts of up to 70%. The Luxury Closet carries brands such as Louis Vuitton, Chanel, Cartier, and Rolex for women and men. With a loyal fan base of 135,000 followers on Instagram, The Luxury Closet has been featured in renowned magazines such as Elle Arabia, Women’s Health, Esquire, and Grazia, and is the largest luxury marketplace in the Middle East.
Join me on an in-depth tour of The Luxury Closet, where we’ll take a closer look at the collection, customer reviews, promotions, and more to find out if this budget-friendly fashion brand is worth buying.
Overview of The Luxury Closet
The Luxury Closet was founded by Kunal Kapoor in Dubai and has grown since its inception in 2011 to become a global provider of high-end fashion items. Elle magazine described The Luxury Closet as a “treasure trove” for consumers looking for unique pieces at affordable prices. The Luxury Closet’s dream is to evolve into a fully sustainable global marketplace with the goal of expanding, improving, and revolutionizing the online market for designer fashion.
The Luxury Closet has a unique sales model that appeals to many fashion lovers: buyers choose from thousands of previously purchased items, while others sell their high-quality pieces to The Luxury Closet’s customers. Customers can save a little money while choosing items in a condition that suits them, while sellers get some of their money back for pieces they no longer use.
Whether you buy or sell at The Luxury Closet, you can end up saving thousands of dollars. You can then save that money, spend it on expensive coffee, or, well, more designer clothes. Either way, it’s a win-win situation. You can find out how this system works in the next section of The Luxury Closet review.
Pros
- Incredibly huge catalogue for women and men ranging from clothing to accessories and household goods
- More than 16,000 unique items sold
- TLC Cash reward program: certain items give you points that you can then use towards further purchases
- Certain items are offered at a lower price if the listed price doesn’t appeal to you, though this doesn’t guarantee you’ll receive the lower price
- Some items can be paid for partially so that buyers can reserve the piece, then pay off instalments over a maximum of 2 months
Cons
- Shoppers outside of the Middle East face very long wait times for shipping
- Heavy customs and duties are placed on items coming into North America that customers have to pay
- Although returns are free, you only have 3 days to request it
- Though the brand claims to verify the authenticity of each piece, there are some disturbing reviews online about items that were shipped out in unusable condition and some allegations that products shipped out were fraudulent pieces
How The Luxury Closet Works
For Buyers
The Luxury Closet resells pre-owned luxury items and therefore strives to present all aspects of the merchandise so that the customer can assess whether the possible signs of wear meet their expectations. For some items, the price can be renegotiated if you are not satisfied with the listed price—but keep in mind that there is no guarantee that your price negotiation request will be accepted.
The Luxury Closet’s review revealed extremely flexible payment options: you can purchase items in advance or pay a portion of the price to reserve them and pay the balance in installments over a maximum of 2 months. You can pay by bank transfer, debit/credit card, or PayPal. Most high-end fashion brands are not so accommodating, so we give The Luxury Closet some points for these options.
The Luxury Closet provides detailed product specifications, including any defects, the origin and delivery location of the item, and proof of authenticity. You can also find out how much TLC Cash you can earn for each item, which you can use for future purchases on the website.
For Sellers
The Luxury Closet operates on a consignment basis, meaning you only get paid after your item is sold. Sellers submit their product for sale by filling out a form that includes details such as the overall condition of the item, specific damage, and shipping location. From listing the items to product presentation to sale, TLC handles all the work. This is much easier than selling on eBay and much more reputable.
After completing the seller form, users receive an offer within 3–5 business days. Once you accept the offered sale price, The Luxury Closet provides a tracking number that sellers can use to track their item throughout the sales cycle. From filling out the form to accepting the offer to authentication, the process of listing items on the website takes about 10 business days.
The Luxury Closet Women’s Collection
The Luxury Closet Women’s Collection features a wide selection of high-quality items, including clothing, shoes, bags, fine jewelry, watches, sunglasses, scarves, belts, and other accessories. Each item is stunning and reflects the brand’s artful curation.
The Luxury Closet review gives you an overview of the items offered by some of the most sought-after fashion brands for women. Take a look at some of the highlights:
Chloe Black Patent Leather Ada Shoulder Bag
This medium-sized Ada shoulder bag is an elegant and timeless basic made from high-quality Italian leather. Its artful silhouette goes well with both jeans and an elegant little black dress, thanks to its shiny surface and gold-colored zipper pockets. This Chloe bag has a spacious interior for your most important items and protective metal feet.
The Ada shoulder bag is in good condition, with scratches on the silver hardware, some white spots on the lining, and missing zipper pulls on both sides. If you can live with these minimal flaws, you can get the bag for $153.90, which is a 94% discount (!) off the original price of $2,545—a real bargain.
This Ada shoulder bag comes with its original dust bag and has a lifetime warranty. The bag can be shipped within the United States and will earn you $2 in TLC Cash.
Concord White Mother of Pearl Stainless Steel Diamond Watch
The white stainless steel watch with mother-of-pearl dial and diamonds is not just an accessory, but an extremely innovative tool. With its unique mother-of-pearl dial, this watch is a beautiful eye-catcher. The diamonds on the bezel combine old-world luxury with a touch of modernity. It is neither ostentatious nor flashy, and appears both practical and glamorous.
The white stainless steel diamond watch with mother-of-pearl dial features a sturdy stainless steel construction and the battery has recently been replaced with an original Swiss battery. This Concord model is in very good condition with only minor scratches on the surfaces and signs of wear on the rubber links. This item can be shipped to North America and is redeemable for 9 TLC Cash.
The white stainless steel watch with mother-of-pearl and diamonds costs $921.29, 81% less than the original price. You can make an offer for how much you want to pay for it.
Cartier Vintage Sapphire Diamond 18K Yellow Gold Ring
This stunning vintage ring in 18-karat yellow gold with sapphire and diamonds adds a touch of elegance to any look. The appeal of this ring is timeless and reflects Cartier’s 150 years of elegance. This piece of jewelry is made of 18-karat gold and set with an oval sapphire and six diamonds along the front band.
I love vintage jewelry. You wonder how many lives a piece has touched before it gets to you. Was this once a young lady’s engagement ring? Maybe her lover presented it to her before going off to battle in France during the Second World War. Clearly I’m a bit too much of a romantic history buff, but you get my point.
The Vintage Sapphire Diamond 18K Yellow Gold Ring is such a great piece to have in the modern world, where it’s less common for sapphires to be the centre piece anymore. This size 5.25 ring is in generally good condition with traces of usage adding to the vintage aesthetic of the piece. It’s priced at $1,250, which is 72% off original price. Worth 13 TLC Cash, this Cartier ring ships to Canada and the United States.
The Luxury Closet Men’s Collection
Don’t worry, guys, The Luxury Closet has you covered too. With an impressive selection of men’s clothing, men’s accessories, fine jewelry, watches, and men’s shoes, there’s something for every man who wants to enrich his life with high-quality fashion.
The men’s catalog is huge, so in our review of The Luxury Closet’s men’s collection, we’ll take a look at a few select pieces.
Bernhard H. Mayer Black Stainless Steel Nauticus Astro Limited Edition Men’s Wristwatch
The Nauticus Astro Watch by Bernhard H. Mayer is a truly exclusive piece, one of only 4,999 ever made. This is a watch that (almost) no one else has. This timepiece features a striking black dial on stainless steel and a date window at 3 o’clock. The white hands and numerals stand out clearly against the black dial, so that despite its simplicity, this watch attracts admiring glances.
Another cool feature of the Nauticus Astro Watch is its water resistance up to 500 meters. You can wear it in the sea on your trip to Capri, Italy (this watch makes me think of places that match its sophistication). Then pair it with chinos and boat shoes. If you are a diver, this model would be very useful.
This limited edition watch has never been worn and comes in its original packaging and case. The Nauticus Astro Watch ships worldwide and costs $565.90, which is an incredible 74% discount. Pair this watch with a casual everyday look or a suit for an elegant appearance.
Dolce & Gabbana Brown Havana Sunglasses
I firmly believe that accessories can add a fresh touch to your look. These Havana sunglasses are the perfect example of how sunglasses can enhance an outfit. With their metal frame, brown tortoiseshell frame, and mocha-colored lenses, these sunglasses reflect the elegance of Dolce & Gabbana.
These glasses are brand new and come in their original packaging and case, making their price of $175.68 (55% off) a bargain. The Havana sunglasses are available for worldwide shipping and come with a lifetime warranty. Wear these stylish sunglasses when you’re out with your friends, preferably with a Cuba Libre.
The Luxury Closet Reviews: What Do Customers Think?
Overall, customers seem to be very satisfied with their purchases and the customer service provided by The Luxury Closet. Most buyers rate their experience with 4 to 5 out of 5 stars and say that the customer service representatives made their buying and selling process effortless and enjoyable. Many buyers rave about the incredible prices of these previously loved luxury items, while others admire the variety of payment options available at The Luxury Closet.
As with anything on the internet, there is a catch. Alongside these 5-star reviews, there are also some less-than-pleasant 1-star reviews from customers complaining about long delivery times. Upon closer inspection of these complaints, it appears that regardless of location, worldwide delivery times are a source of frustration for some customers.
There are some troubling allegations from customers who claim that the products sent to them are either in worse condition than previously stated, or even question the authenticity of some items. As far as I can see, The Luxury Closet has not yet responded to these complaints, so I cannot say for sure whether these complaints are justified or not, but it is definitely something to consider.
Is The Luxury Closet Worth It?
Given the very mixed reviews, ranging from extreme praise to crushing disappointment, it’s hard to say whether The Luxury Closet is worth the money. The reviews of The Luxury Closet clearly show that the prices are competitive and offer great savings. It seems that the majority of customers would shop there again, and if long wait times and high customs fees don’t deter you, I would say give it a try.
Buying second-hand items always carries a risk, but The Luxury Closet is fairly transparent about the wear and tear on their items, and most pieces can be returned, so the risk doesn’t seem too high.
Shop The Luxury Closet
To purchase items from The Luxury Closet or sell designer pieces, visit the website: theluxurycloset.com. The company also operates a pop-up store in Dubai, where a limited selection of products is available. If you live in Dubai, the company recommends ordering items and selecting the “pickup” option so you can view and try on the items before purchasing.
FAQs for The Luxury Closet:
In our review of The Luxury Closet, we address some of the most frequently asked questions. For more information, you can always contact the company using one of the methods listed in the “Contact Information” section below.
Sizes at The Luxury Closet
Since The Luxury Closet resells items rather than manufacturing them itself, the company uses a standardized global size chart for men’s and women’s clothing and shoes. Each item includes a description of the available sizes as well as flat measurements of the garments to help buyers better assess whether they will fit.
Shipping terms at The Luxury Closet
The Luxury Closet offers free shipping on all orders and ships worldwide. Local buyers in Dubai have the option of picking up their orders in person. For those of us outside the UAE, shipping is as follows:
Please note that some items cannot be shipped to certain countries due to the materials used, which are illegal in those countries (e.g., alligator leather).
The Luxury Closet’s return policy
If you are dissatisfied with your purchase, you have 3 days after receiving the item to request a return. The customer is entitled to a full refund, excluding any customs duties and taxes already paid. If a customer changes their mind before the item has been shipped, they will save on customs fees.
Each item specifies whether it can be returned or not. Since not every item can be returned, you should pay attention to this if you are unsure about a planned purchase. Refunds are processed within 7 business days of receipt of the item, and the refund amount is processed within an additional 3-5 business days.
Contact The Luxury Closet
If you have any questions that were not addressed in The Luxury Closet review, you can contact the team as follows:
- Call the customer service hotline at +97142472985
- Email info@theluxurycloset.com
- Mail directly to the office:
Novotel Dubai Al Barsha,
API Trlo Tower,
Office 908,
PO Box 502626
